Returns

YOUZEY Return Policy

At YOUZEY, we want you to love what you ordered. If something isn’t quite right, we’re here to make it easy.

30-Day Returns — No Questions Asked

Items may be returned within 30 days of delivery for a refund to your original form of payment. 

31–90 Days — Store Credit

Returns requested between 31 and 90 days from delivery are eligible for store credit. 

How to Start a Return

To initiate a return, email customerservice@youzey.com with your order number. Our team will provide a Return Authorization (RA) number and return instructions. Returns received without an RA number may not be processed. 

Shipping & Fees

• Original shipping charges are non-refundable
• Return shipping costs are the responsibility of the customer
• YOUZEY does not provide prepaid return labels
• All refunds and store credits are issued minus original shipping costs

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at customerservice@youzey.com and include:

• Your order number
• Photos clearly showing the damage or defect

Once reviewed and approved, YOUZEY will:

• Provide return instructions
• Refund original shipping costs and any return shipping charges (if applicable)
• Issue a full refund or replacement

Final Policy

Returns received after 90 days from delivery are not eligible for refund or store credit.